This page sets out the terms and conditions on which we sell products (Products) listed on our website www.roofracksnz.nz (our Website) to you. Please read these terms and conditions
carefully before ordering any Products from our Website.
By using this Website, you accept these terms and conditions together with our Return Process and Policy. If you do not accept these terms and conditions, please contact us directly by phone or email to discuss before you use the website.
Purchasing from www.roofracksnz.nz
By placing an order through our Website, you warrant that:
A. You are legally capable of entering into binding contracts; and
B. You are at least 18 years old; and
C. All details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your order and that there are sufficient funds to cover the cost of the Products you have ordered.
Products displayed on our Website can be purchased using a secure online Mastercard or Visa transaction facility. We also accept internet banking as a method of payment. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purpose of completing the transaction to purchase the Products ordered.
When purchasing Products, you will be asked to register your email address to complete the purchase. We may also contact you in direct reference to your order.
Although we do our best to ensure prices stated on this website are accurate, errors may occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.
All prices on our Website are in New Zealand Dollars (NZD) and include GST.
Prices are subject to change for any reason at any time without notice, but changes will not affect orders which we have already processed.
We do our best to keep items in stock, although occasionally we may be unable to supply a product that has been ordered. Roof Racks NZ will communicate any issues with you as a result of unavailability and we will credit without delay any payments made for such Products. All
items sold via the Roof Racks NZ website are subject to availability and Roof Racks NZ reserves the right not to accept or cancel any order for products that are out of stock.
Roof Racks NZ reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Roof Racks NZ believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).
Roof Racks NZ makes every effort practical to ensure that delivery timeframes given are accurate. In most cases, your items will be shipped from our store within 24 hours. However, delivery times stated for products on this site assume that the stock availability information
provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Roof Racks NZ liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Our warehouse normal pickup hours are: Monday – Friday 8am – 5pm. Saturday Pickup is by appointment only, please contact us before coming so we can get your orders ready. From time to time, for various reasons, it may not be possible to collect your item immediately. Therefore to get the most from your valuable time we suggest contact Roof Racks NZ at least one (1) business day in advance before pickup.
You must pay your account(s) in full prior to pick-up. For your protection, you will be asked to show an original Invoice at the time you pick up your Products. Should you wish to allow a friend or
relative to pick up the Products, please notify us.
Customers picking up items at our showroom or warehouse must thoroughly inspect merchandise for obvious damage before leaving. We cannot be held responsible for damage caused after the furniture leaves our premises.
If you have selected the option to have Roof Racks NZ install your products for you, then we guarantee our work to the same time from that the product supplier has guaranteed the goods.
If you have chosen to take the goods away and install yourself, it is your responsibility to ensure the safe loading, transportation and delivery of the Products to your home. In this case, you would be
responsible for carefully reading all instructions before attempting to assemble and install your products. Our staff will be available to assist you to lift your Products onto/into your vehicle where required. We also will have tie downs and other load carrying necessities in stock and for sale if needed.
All product reviews will be read and published on the website at our discretion.
Multiple reviews on a product by the same customer will be disqualified from Product Review.
Roof Racks NZ Warranty
Roof Racks NZ only deal with manufacturers that produce high quality products. Many of these products have different length warranty periods due to the nature of the product, the materials that is it made from and how it will be used. Please contact us directly with the specific product information and we can inform you of the warranty period for that specific product. Warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage caused by use,
accident or failure to follow instructions (this includes both product assembly and installation instructions). It is the users responsibility to, over time and before each use, continue to check their Products are fitted safely and all fittings (nuts, bolts, screws, brackets, clamps etc) are still in good condition and the Products are securely mounted to their vehicle.
If you have any issues with any Product that you have received, please email us at firstname.lastname@example.org and provide the order number, the name of the item at fault and full details of the fault (including photos).
New Zealand Statutory Compliance
Roof Racks NZ understands its obligations under the Consumer Guarantees Act 1993. In the event that our Products are not of an acceptable quality or are faulty, we will endeavour to resolve the concern with replacement part(s) and/or Products. If repair or replacement is not possible, we will refund the purchase price.
Roof Racks NZ is also aware of its obligations under the Fair Trading Act 1986 and we strive to ensure that our customers are not misled, either intentionally or unintentionally.
Our company has been in the automotive industry in NZ for over 32 years and during that time we have built a strong and trusted reputation for being honest, up front and fair with all our customers.
This website is fully compatible with Internet Explorer 7 and newer, Safari, Chrome and Mozilla Firefox browsers. If you are experiencing problems with another browser please try using Google Chrome.
Roof Racks NZ and its logo are trademarked. Other intellectual property rights in the material contained on our Website, is permitted by the owner of such intellectual property to use this material. Any use of the materials on this Website, including reproduction for any purposes,
modification, distribution, or republication, without prior written permission of Roof Racks NZ is strictly prohibited.
All images and photographs on the Website may not be copied, reproduced or edited in any form without prior written (including email) approval from Roof Racks NZ.
All intellectual property on our Website, including without limitation, the text, graphics and all copyright works (including all copyright and design rights in our Products) is owned by Roof Racks NZ (or our relevant content supplier). Roof Racks NZ is the exclusive owner of all rights in the compilation, design and layout of this Website.
The information contained in this Website has been prepared solely for the purpose of providing information about Roof Racks NZ and the services and Products we offer. Roof Racks NZ reserves the right to change, delete or move any of the material on this Website at any time
without notice. Roof Racks NZ shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this Website. This includes viruses alleged to have been obtained from this Website, your use of or reliance on this Website or any of the information or materials available on this Website, regardless of the type of claim or the nature of the cause of action. By
your use of this Website, you agree that you are using this Website solely at your own risk.
Roof Racks NZ has the right to revise and amend these terms and conditions at any time.
These terms and conditions are governed by and interpreted according to the laws of New Zealand.